Refund policy

Return & Refund Policy

Last Updated: September 2026

At ElectricalStuff.store, we aim to provide quality electrical products and a smooth shopping experience. If you are not satisfied with your purchase, please review the following return and refund conditions.

1. Eligibility for Returns

Products may be eligible for return if:

  • The product is unused, unopened and in its original packaging.
  • The product is returned with all original accessories, manuals, labels and packaging.
  • The product is not damaged, modified, installed or used.
  • The return request is submitted within 7 days of delivery, unless a different return period is specifically stated on the product page.
  • The product is not listed under our non-returnable items.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs/videos of the product and packaging
  • Description of the issue
  • Any relevant supporting information

We will review the issue and, where applicable, arrange a replacement, repair or refund.

3. Non-Returnable Products

For safety, hygiene, technical or commercial reasons, certain products may not be eligible for return, including:

  • Products that have been installed or connected to an electrical supply
  • Used, modified, altered or damaged products
  • Products without their original packaging
  • Custom-made or specially ordered products
  • Products purchased specifically for a project or bulk order where return terms were agreed separately
  • Clearance or final-sale products where clearly stated
  • Products that cannot be resold due to their condition

Additional exclusions may be specified on individual product pages.

4. Change of Mind

For eligible unused products, we may accept a return for change of mind within 7 days of delivery.

Return shipping costs may be the responsibility of the customer unless the product was defective, damaged or incorrectly supplied.

5. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be processed using the original payment method.

The time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.

Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product or another applicable circumstance.

6. Exchanges

Where available, eligible products may be exchanged for another product of the same or different value.

If the replacement product has a higher price, the difference must be paid before dispatch.

If the replacement product has a lower price, the applicable difference will be refunded according to our refund procedure.

7. B2B and Bulk Orders

Orders placed by contractors, companies, consultants, distributors or other business customers may be subject to separate commercial terms.

For bulk, project or specially sourced orders, return, cancellation and refund conditions may be agreed before order confirmation.

8. Return Approval

ElectricalStuff.store reserves the right to reject a return if the product does not meet the eligibility conditions described above.

Please do not send a product back without contacting us first and receiving return instructions.

9. Contact

For return or refund requests, please contact:

ElectricalStuff.store
Email: info@electricalstuff.store
Website: https://electricalstuff.store/

Please include your order number in your communication.