Returns & Refunds

At ElectricalStuff, we want you to be satisfied with your purchase.

If you receive a product that is damaged, defective, incorrect, or does not match your order, please contact us so that we can review the issue and provide an appropriate solution.

Return Requests

Please contact us within [7/14] days of receiving your order if you would like to request a return.

Your request should include:

• Order number
• Customer name
• Product name
• Reason for the return
• Photographs or videos showing the issue, where applicable

Our team will review the request and advise you on the next steps.

Eligible Returns

A product may be eligible for return when:

• The wrong product was supplied by ElectricalStuff
• The product arrived damaged
• The product is defective or faulty
• The product does not match the confirmed order

Products must generally be returned in their original condition and packaging unless the product is defective or damaged upon delivery.

Non-Returnable Items

Unless otherwise agreed, we may not accept returns for:

• Products that have been installed or used
• Products damaged due to incorrect installation or misuse
• Products modified or altered by the customer
• Products without required original packaging or accessories
• Custom-made or specially ordered products
• Products specifically procured for a customer or project
• Clearance or final-sale items

For electrical products, please make sure the product is suitable for your application before installation.

Defective Products

If a product develops a fault, please contact us with details of the issue.

Depending on the product and applicable warranty, we may offer:

• Replacement
• Repair
• Store credit
• Refund

The solution will depend on the product, warranty conditions, nature of the fault, and applicable requirements.

Refunds

Once a return is approved and the product has been received and inspected, we will confirm whether a refund is applicable.

Approved refunds will normally be processed using the original payment method where possible.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

Return Shipping

If the return is due to an incorrect, damaged, or defective product supplied by ElectricalStuff, we will advise you regarding the return shipping arrangements.

For returns requested for other reasons, return shipping costs may be the responsibility of the customer.

Bulk & Project Orders

Returns and cancellations for bulk, contractor, and project orders may be subject to separate agreed terms because products may be specially sourced or purchased specifically for the project.

These terms will be communicated before order confirmation where applicable.

Before You Install

Electrical products should be checked for suitability, rating, compatibility, and condition before installation.

Once a product has been installed, return eligibility may be affected.

If you are unsure whether a product is suitable for your application, contact us before purchasing.

Need help with a return?

Email: Info@electricalstuff.store

ElectricalStuff
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